INFORMATION TECHNOLOGY TECHNICIAN

ABOUT THE POSITION

The following duties and responsibilities are representative of those typically performed by positions assigned to this classification. Any single position may not perform all of these duties and/or may perform similar related tasks not listed here.

Responsibilities may include, but are not limited to, the following: perform a wide variety of duties in the installation, testing, configuration and troubleshooting of hardware and software applications and equipment on networked systems; provide support in the installation and set-up of computers, servers and networks by installing cabling and wiring for systems and peripheral equipment; install and troubleshoot networked components. Provide telephone, in-person and online support to end-users. Provide updates, status and completion information to manager or end-users, via voice mail, e-mail or in-person communication; provide technical assistance to system users for computer and networked systems equipment including hardware, software and peripheral equipment; respond to requests for assistance on desktop and computer related problems including hardware, software and peripheral printers and related equipment; determine severity of problem and resolve or refer to appropriate staff member or vendor; perform repair on computer systems and peripheral equipment including printers, modems, scanners and related devices; coordinate major equipment repairs, arrange for vendor to perform on-site repairs as needed; perform network administration duties such as monitoring, adding and deleting applications, users and devices; modifying user profiles, re-setting passwords and file maintenance; monitor storage utilization; document all network changes and revisions; monitor computer systems, networks and applications for response time, problem prevention, performance and resource utilization; assist users in optimizing their desktop environment; conduct training sessions with desktop users; provide information on system and application functions; restore or recover files or corrupted data; monitor systems for errors or abnormal situations; respond to error messages; resolve issue or refer to appropriate staff member; conduct system and database backups as necessary; files backup tapes; participate in the inventory of hardware and software; research and recommend the purchase of software applications, computer related equipment and peripherals; stay abreast of new information technology trends and innovations; read appropriate literature and attend training as necessary; provide technical support for records management, spreadsheet, database and word processing applications; build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service; perform other duties related to this position as assigned.

Apply at: https://www.governmentjobs.com/careers/nationalca/jobs/5151541/information-technology-technician?pagetype=jobOpportunitiesJobs