COMMUNITY SERVICES DIRECTOR (AT-WILL)

Key Responsibilities

The following duties and responsibilities are representative of those typically performed by positions assigned to this classification. Any single position may not perform all of these duties and/or may perform similar related tasks not listed here.

• Plans, organizes, directs and supervises the programs and activities of the Community Services Department; directs and participates in the development and implementation of goals, objectives, policies, procedures and priorities to ensure project and program objectives are met.
• Provides guidance and direction to staff in resolving day-to-day operations, meeting goals and deadlines, and developing and implementing diverse and innovative programs and services related to recreation services, activities, facilities, and special events, senior and nutritional services.
• Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assess and monitors workloads, organizational structure, staffing, service levels, and administrative systems; identifies opportunities for improvement, and directs the implementation of changes.
• Prepares and monitors the annual department budget maintaining appropriate budget controls, making recommendations to the City Manager regarding operations, staffing, equipment, materials, facilities and supplies.
• Supervises staff of the Community Services Department; selects, assigns, monitors and evaluates work performance; establishes rules, procedures and/or standards; provides training and guidance; administers personnel policies; coaches employees to correct performance issues; and implements discipline.
• Works with community representatives, City management and staff to develop, plan, and implement long-term and short-term department goals, objectives, and services needs through an assessment of community needs.
• Identifies potential grant opportunities, developing grant applications and budgets, tracking grant performance and ensuring grant reporting compliance.
• Studies and analyzes department operations; makes recommendation for improvements and works with staff, other City departments and outside agencies to initiate improvements.   
• Keeps up-to-date on current trends, technology and best practices in the delivery of department services and activities; evaluates developments and trends for possible application to department. 
• Develops and maintains effective working relationships with City departments, community leaders, organizations, and local businesses to provide a variety of services, projects and activities for the community. 
• Establishes and maintains effective working relationships with other city agencies, elected officials, community leaders, and state and federal agencies. 
• Attends and participates in professional group meetings; serves as the City’s representative to regional, state, and national organizations. 
• Represents the department at public meetings and discusses and presents Community Services matters to the City Council, commissions, boards, state and federal agencies, and community groups, as required. 
• Prepares or directs the preparation, and presents complex staff reports, correspondence, documents, studies, and recommendations to the City Manager, City Council, boards and committees.
• Responds to and resolves difficult and sensitive citizen inquiries and complaints. 
• Performs related duties as required.